FAQ

Yes, our Ready-to-Eat Meals are manufactured in a production facility whose processes comply with the requirements of HACCP, ISO 14001 and ISO 9001. 

The ISO 14000 family of standards are developed by ISO Technical Committee ISO/TC 207 and its various subcommittees. For a full list of published standards in the series see their standards catalogue.

ISO 14001 provides requirements with guidance for use that relate to environmental systems. Other standards in the family focus on specific approaches such as audits, communications, labelling and life cycle analysis, as well as environmental challenges such as climate change.

ISO 19011 is defined as the standard that sets forth guidelines for auditing management systems. The standard contains guidance on managing an audit program, the principles of auditing, and the evaluation of individuals responsible for managing the audit programs. An audit program consists of the arrangements made to complete all of the individual audits needed to achieve a specific purpose.

The production facility is also registered with the Food and Drug Administration of the United States of America. 

You can find nutritional information and ingredients on the packaging of our Ready-to-Eat Meals.  

When you placed an order, you should have received a confirmation email from [insert email] with your order number. If you did not receive that email, please email [insert email] and note the email used to place the order, and we will resend that confirmation.

That email will contain a button to track the status of your order. If your status is "Your order is confirmed" that means we have received your order and it is in the queue to be shipped. Once a shipping label has been created and your order is shipped, you will receive an update via email with tracking information. 

If you are inquiring about the status of your order, we kindly ask that you please check your email for shipping updates.

These have been sent to the email you used to place the order. If you do not see these emails, please check your spam folder to see if the messages have been filtered there. Thank you!

Can I cancel or modify my order before it ships? Can I update my address?

We begin processing your order immediately upon receipt and are unable to make any changes to the order once it is processed. This includes cancelling an order in full or in part, changing an address, changing a shipping method, and adding, replacing or removing items from your order.